Free shipping for orders $75+ excluding surfboards

  • Retail Store Info
  • 915 S. Coast Hwy Laguna Beach,
    CA 92651
  • (949) 497 3292
  • 9am-8pm

Return

Thalia Return Policy


If you are not completely satisfied with your Thalia Surf Online purchase, the please send the return item(s) within 30 days from the date you received the shipment. Please include the original tags (still attached) and the original receipt. We will happily exchange the item(s) for another or apply Store Credit with your billing name and information. Exchanges are dependent on existing stock. Item(s) must be unused and unwashed in original packaging. Refunds are issued in form of Store Credit if the return exceeds 30 days from initial purchase. Please note that we cannot refund any shipping charges or handling charges. Surfboard and Sale item(s) are Final.


If you would like to change or cancel an order, please fill out the Return and Exchanges form, and email the form to orders@thaliasurf.com as soon as possible.

We will try to accommodate your request but please understand that our order and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.

Please contact us before you send the Return or Exchanged item(s) so that we can check inventory and answer all questions. Email- orders@thaliasurf.com in the form of:

Title: Thalia Surf Return/Exchange Order # (your 5 digit order number).

Please send Returns and Exchanges to:
Thalia Surf Shop
Attn: Exchange and Returns
915 S. Coast Hwy.
Laguna Beach, Ca. 92651

                                                                                           

 

WETSUIT WARRANTY & REPAIRS

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WARRANTY & NON-WARRANTY REPAIRS



WARRANTY REPAIRS

Please contact Thalia Surf Shop directly to initiate the warranty and repair process.

Thalia Surf Shop offers a 6 month from purchase date manufacturer warranty on our Thalia Surf Wetsuits. Warranty repairs cover any apparent malfunctions under normal use like a zipper that’s busted or a seam that’s torn. Warranty repairs are free of charge.

NON-WARRANTY REPAIRS

Non-Warranty repairs cover damage caused by normal wear and tear that is not caused by a malfunction. Examples include: a blown-out panel, a fin cut, worn material, extended or excessive exposure to sunlight, improper handling or storage, or failure to follow care instructions provided. We charge for non-warranty repairs. Our wetsuit experts at Thalia Surf Shop will contact you if there will be a charge and/or discuss repair options and pricing.

HOW DO WE DECIDE IF IT’S A WARRANTY OR NON-WARRANTY REPAIR?

Someone from Thalia Surf Shop will determine whether your wetsuit repair qualifies under our warranty or if there will be a charge and/or discuss repair options and pricing.

HOW TO PROCESS YOUR WARRANTY

  1. Contact customer service by phone at (949) 497-3292 or by e-mail at orders@thaliasurf.com
  2. Please include the following in your e-mail:

- Your name, shipping address, and contact information

- Photos of the defected wetsuit

- Description of your warranty


  1. After contacting the warranty department, ship your warranty promptly to:

Thalia Surf Shop

915 South Coast Highway

Laguna Beach, CA, 92651


WHAT SHOULD I DO FIRST?

If you purchased the wetsuit from thaliasurf.com, please fill out the Thalia Surf  Wetsuit Repair Form on the next page. Please write as clearly as possible, provide as much detailed information as you can and give us a detailed description of the repair needed. Also, mark the area in need of repair on one of the wetsuit drawings on the repair form.

HOW TO SHIP YOUR WETSUIT

  1. Please make sure your wetsuit is washed thoroughly, dirt/sand free, and completely dry. Unfortunately, we can’t repair suits that are sandy, dirty or wet since they may damage our machines.
  2. Make sure the box you use to ship the wetsuit in is large enough to prevent from too much creasing.
  3. Place the Thalia Surf Wetsuit Repair Form (completely filled out) in the box with your wetsuit along with a copy of your original packing slip.

Ship your suit to:

THALIA SURF SHOP – WETSUIT REPAIR

915 South Coast Highway

Laguna Beach, CA, 92651



WHEN WILL I GET MY WETSUIT BACK?

Turnaround time is approximately 5 - 7 business days from the time your suit is received (excluding shipping).

WHO PAYS FOR SHIPPING?

You pay to send your wetsuit to us; we pay to send it back.



Thanks for the support!!

                                                                                                  

  

Personal Info


All information submitted to Thalia Surf Online is used for internal purposes only. Thalia Surf Online does not sell or loan any information gathered through our website.

Sales Tax


Sales tax is charged to those orders shipped within the state of California. The applicable tax rate is 8.25%. Sales tax is not charged to orders shipped to states outside of California.


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