Domestic Shipping: Apparel
For domestic shipping, rates apply to the number of items ordered, their weight, and size. Thalia Surf offers free domestic shipping on all orders over $75 excluding surfboards. Please allow up to 1-5 business days for delivery after your item(s) leave our store.
International Shipping: Apparel
Thalia Surf can ship to nearly any country. During checkout, locate and select your country from the drop down list, and you will see the shipping cost for your country applied to the order total. Please allow up to 7 weeks for delivery after your item(s) leave our store.
DELAYS DURING COVID-19
Due to COVID-19, a few of our services are experiencing delays. Due to packages not finding their customers during this crazy time, we must put forth a policy regarding this issue. *It is a policy that we cannot send anyone new product to replace what was lost in transit, or refund any customer for their product that has gone missing.*
Currently all international packages are expecting delays, due to lower number of planes in the air at the moment, as well as other restrictions that have been implemented due to COVID-19.
Updated estimated shipping times:
New Zealand: 25-35 Days
Australia: 25-35 days
Canada: 10-15 Days
United Kingdom: 12-20 Days
Surfboard Shipping Policy: Domestic
All surfboards shipped in the US will have a packaging fee of $65.00 per board. This will ensure that you receive your board in good condition. We use a freight carrier, and you must be present at time of delivery to receive and inspect the board(s). You must report any damages at the time of delivery with driver present. Domestic shipment prices vary on destination, but typically do not exceed $200 for delivery to the East Coast.
Surfboard Shipping Policy: International
Surfboard shipping rates for International orders will be applied accordingly depending on length and place of shipping. We will send you the quote before processing your order to confirm the purchase. Once the board has been picked up, you will be contacted by one of our shipping providers with a tracking number and to set up a time and date for delivery with you.
If delivery is to Japan, we use Map Cargo for shipping. Shipping ranges from $200 - $350 depending on the size and weight of the board for a door to airport service. If you would like a residential delivery, the price will increase based on the distance needed to travel from the closest airport.
All other International orders will be shipped via Stevens Global. Prices vary on destination, and we will contact you with a quote as soon as we have it. Your order will not be processed unless you approve the quote.
Thalia Return Policy
If you are not completely satisfied with your Thalia Surf Online purchase, the please send the return item(s) within 30 days from the date you received the shipment. Please include the original tags (still attached) and the original receipt. We will happily exchange the item(s) for another or apply Store Credit with your billing name and information. Exchanges are dependent on existing stock. Item(s) must be unused and unwashed in original packaging. Refunds are issued in form of Store Credit if the return exceeds 30 days from initial purchase. Please note that we cannot refund any shipping charges or handling charges. Surfboard and Sale item(s) are Final.
To start a return or exchange, visit our return center here.
We will try to accommodate your request but please understand that our order and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.
Please contact us before you send the Return or Exchanged item(s) so that we can check inventory and answer all questions. Email- orders@thaliasurf.com in the form of:
Title: Thalia Surf Return/Exchange Order # (your 5 digit order number).
Please send Returns and Exchanges to:
Thalia Surf Shop
Attn: Exchange and Returns
915 S. Coast Hwy.
Laguna Beach, Ca. 92651
WETSUIT WARRANTY & REPAIRS
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WARRANTY & NON-WARRANTY REPAIRS
Download
Wetsuit Repair Form and Warranty Information.
WARRANTY REPAIRS
Please contact Thalia Surf Shop directly to initiate the warranty and repair process.
Thalia Surf Shop offers a 6 month from purchase date manufacturer warranty on our Thalia Surf Wetsuits. Warranty repairs cover any apparent malfunctions under normal use like a zipper that’s busted or a seam that’s torn. Warranty repairs are free of charge.
NON-WARRANTY REPAIRS
Non-Warranty repairs cover damage caused by normal wear and tear that is not caused by a malfunction. Examples include: a blown-out panel, a fin cut, worn material, extended or excessive exposure to sunlight, improper handling or storage, or failure to follow care instructions provided. We charge for non-warranty repairs. Our wetsuit experts at Thalia Surf Shop will contact you if there will be a charge and/or discuss repair options and pricing.
HOW DO WE DECIDE IF IT’S A WARRANTY OR NON-WARRANTY REPAIR?
Someone from Thalia Surf Shop will determine whether your wetsuit repair qualifies under our warranty or if there will be a charge and/or discuss repair options and pricing.
HOW TO PROCESS YOUR WARRANTY
- Contact customer service by phone at (949) 497-3292 or by e-mail at orders@thaliasurf.com
- Download wetsuit repair form above.
- Please include the following in your e-mail:
- Your name, shipping address, and contact information
- Photos of the defected wetsuit
- Description of your warranty
- After contacting the warranty department, ship your warranty promptly to:
Thalia Surf Shop
915 South Coast Highway
Laguna Beach, CA, 92651
WHAT SHOULD I DO FIRST?
If you purchased the wetsuit from thaliasurf.com, please fill out the Thalia Surf Wetsuit Repair Form in the link here:
Wetsuit Repair Form and Warranty Information. Please write as clearly as possible, provide as much detailed information as you can and give us a detailed description of the repair needed. Also, mark the area in need of repair on one of the wetsuit drawings on the repair form.
HOW TO SHIP YOUR WETSUIT
- Please make sure your wetsuit is washed thoroughly, dirt/sand free, and completely dry. Unfortunately, we can’t repair suits that are sandy, dirty or wet since they may damage our machines.
- Make sure the box you use to ship the wetsuit in is large enough to prevent from too much creasing.
- Place the Thalia Surf Wetsuit Repair Form (completely filled out) in the box with your wetsuit along with a copy of your original packing slip.
Ship your suit to:
THALIA SURF SHOP – WETSUIT REPAIR
915 South Coast Highway
Laguna Beach, CA, 92651
WHEN WILL I GET MY WETSUIT BACK?
Turnaround time is approximately 5 - 7 business days from the time your suit is received (excluding shipping).
WHO PAYS FOR SHIPPING?
You pay to send your wetsuit to us; we pay to send it back.
Thanks for the support!!
Personal Info
All information submitted to Thalia Surf Online is used for internal purposes only. Thalia Surf Online does not sell or loan any information gathered through our website.
Sales Tax
Sales tax is charged to those orders shipped within the state of California. The applicable tax rate is 8.25%. Sales tax is not charged to orders shipped to states outside of California.
